We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working Arrangement Hybrid Job Description Do you have an investigative spirit and want to push your analytical skills and knowledge of the Canadian Health Care Industry to the next level? If so, Manulife?s Investigation Analyst, Health and Dental Claims Risk Management position might be for you. The opportunity Manulife?s Group Benefits Health and Dental Claims Risk Management department is a diverse and dynamic team delivering a broad range of services in support of key operational objectives. Our responsibilities include digital claims risk management, claims abuse management and monitoring programs, fraud investigations, data analytics, and claims experience management. The effective management of health and dental claims experience is imperative to the success of the group benefits operations. The Investigation Analyst will draw on their in-depth analytical skills, investigative mindset, customer focus, group benefits background and understanding of the Canadian Healthcare environment/regulation to help manage ongoing priorities in the delivery of risk management. A key focus of the Investigation Analyst is the prevention, detection, and investigation of fraud and abuse specific to health care providers. This role will proactively identify risk, champion mitigation strategies, conduct provider investigations and take actions to protect Manulife benefit plans from fraud. The role may liaise externally with industry contacts and vendors, and internally with Legal, Compliance, Advanced Analytics, Marketing, Customer Service, Client Relations, Ombudsman and the Field as needed. Responsibilities: - Perform risk-based data profiling and analysis to identify trends and outliers in various categories for further review and investigation - Lead and support audit programs; coordinating, assessing, and making decisions on investigations - Take initiative and lead investigations to successful conclusionincluding the preparation of criminal and regulatory complaints - Conduct interviews of plan members, providers of service and others - Create written audits and other correspondence to plan members, providers of service and others - Engages, interacts and consults with various internal contacts such as Customer Service, Legal, Client Relations, Medical Consultants, Regional Group Office and external stakeholders such as Health Practitioner Regulatory Bodies, Colleges and Associations, and Plan Sponsors - Lead, support and implement key investigative projects - Comfortable delivering effective presentations to new and existing clients - Travel may be required for this role including the ability to work outside of core working hours How will you create impact? This role reports to the Senior Manager, Fraud Risk Management, and helps to protect plan sponsors and members from the negative impacts of claims fraud. This role is focused on provider risk mitigation, which is a key part of the foundation for our investigation programs and a vital part of claims risk management. What motivates you? - You obsess about customers, listen, engage and act for their benefit. - You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. - You thrive in teams and enjoy getting things done together. - You take ownership and build solutions, focusing on what matters. - You do what is right, work with integrity and speak up. - You share your humanity, helping us build a diverse and inclusive work environment for everyone. What we are looking for - Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. - Knowledge of Group Benefits - Knowledge of the Canadian healthcare environment, service delivery model and regulation - University degree or equivalent work experience - CFE designation is an asset - Knowledge of fraud and abuse risk, and techniques to manage risk - Strong research, problem solving and decision making skills - Ability to manage contentious interactions with various stakeholders - Excellent oral communication (both phone and face to face) and written communication skills - Intermediate or higher data analysis skills with expertise using Excel and other data mining software - Demonstrated investigation skills with attention to detail - Ability to be creative, critical and aggressive in managing audit and investigative activities - Organizational skills and the ability to manage multiple conflicting priorities What can we offer you? - A competitive salary and benefits packages. - A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. - A focus on growing your career path with us. - Flexible work policies and strong work-life balance. - Professional development and leadership opportunities. Our commitment to you - Values-first culture We lead with our Values every day and bring them to life together. - Boundless opportunity We create opportunities to learn and grow at every stage of your career. - Continuous innovation We invite you to help redefine the future of financial services. - Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives. - Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact. #LI-HYBRID About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ?MFC? on the Toronto, New York, and the Philippine stock exchanges, and under ?945? in Hong Kong. Manulife is an Equal Opportunity Employer At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention,advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies .To request a reasonable accommodation in the application process, contact [email protected] . Salary & Benefits The annual base salary for this role is listed below. Primary Location Montreal, Quebec Salary range is expected to be between $43,800.00 CAD - $73,000.00 CAD If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr